Help centreAnswers, in plain words

How can we help?

Getting started

What is Starlevel?

Starlevel is where creative work meets the businesses that need it. Businesses scan their brand and see what it is missing. Designers, UX people and artists show what they make, sell templates and art, and get found.

Is Starlevel free?

Scanning your brand is free, and creating a profile is free. You only pay if you buy something: a template, a studio package or another item in the marketplace.

Can I install Starlevel as an app?

Yes. In Chrome or Edge, press “Install app” in the menu. On a Mac in Safari, choose File → Add to Dock. On iPhone, tap Share → Add to Home Screen. Starlevel then opens in its own window.

For businesses

What does the brand scan look at?

Only your public front page, the same page any customer sees: whether it works on phones, if people can book or contact you, search titles, sharing images, reviews and more. We never log in anywhere and never change anything.

How long does the scan take?

Usually a few minutes. The link to your report arrives by email. If it has not come within ten minutes, check your spam folder. You can scan the same website once a week.

What does my score mean?

The score goes from 0 to 100. Each finding lowers it according to how much it costs you in lost customers. Every finding in your report shows the evidence we saw on your front page.

How do I fix what the report found?

Your report shows templates, creators and studio services that solve exactly those findings, with the price for your business. You decide if and when. There is no obligation.

For creators

How do I join as a creator?

Sign in with your email (no password, we send you a code), choose your @name, write a short bio and add your projects. Your guide on “Your profile” shows the next step.

What does it cost to sell on Starlevel?

Selling opens soon – today you can build your profile and portfolio for free. When it opens, the first 100 creators pay no commission for their first year. After that a commission applies to each sale, and you always see it before you sell.

Who owns my work?

You do. You keep the rights to everything you upload. Starlevel shows it on your profile – and when selling opens, we only sell what you choose to.

How do I add projects and images?

On “Your profile”, add a project with a title, a link and an image link. Direct image uploads are coming soon.

Buying and payments

How do I get a template after buying it?

Right after payment you are sent to your download page, and you can always return to it from the link. Download the file, open index.html and replace the texts and photos with your own.

Where is my receipt?

You get a receipt by email after every purchase, with what you bought and your invoice. Reply to it if anything is missing.

What if something goes wrong with my purchase?

If a download does not work or you were charged twice, we refund you automatically and tell you by email. For anything else, write to us and we will sort it out.

How can I pay?

By card, through Stripe. Your card details never touch Starlevel.

Account and privacy

How do I sign in?

Enter your email and we send you a six-digit code. No password needed. The code works for 15 minutes; ask for a new one if it expires.

What do you do with my data?

We keep only what Starlevel needs: your email, your profile and what you buy. Your email is never shown on your public profile. Ask us and we delete your account.

How do I contact a person?

Use “Ask us” in the help bubble or at the bottom of this page. You get a personal answer by email, usually the same day.

Still need help?

Open the help bubble and ask. You get a personal answer by email, usually the same day.